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  Important customer information  

Table of Contents
Contact Us
Guarantee
For Help Before or After You've Ordered
Products Not in Our Catalog
Shipping
Payment Methods
Typographical Errors
Returns and Exchanges
Sales Tax

 
Contact Us
Wheeling Truck Center, Inc.
Attn: VolvoTruckChrome.com
23rd & Market St.
PO Box 6808
Wheeling WV 26003

Phone:  800-820-6032
Fax:  304-232-1444
Email: admin@volvochrome.com
All Emails should expect a response within 24 hours. (Excluding weekends and holidays)
 

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Guarantee
All warranties from the manufacturers are passed on to you. There are no other warranties.  Contact us for specific warranty information.

All items should be inspected upon receipt and at the time of installation. Once installed, most items cannot be returned. Specific warranties for specific products will be provided upon request.

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For Help Before or After You've Ordered
For help in placing an order or choosing a product, call: 800-820-6032 or email us at admin@volvochrome.com

Hours: (Eastern Time)
       Monday thru Friday – 7:30am to 6:00pm
       Saturday – 8:00am to 1:00pm
      

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Products Not In Our Catalog
We have a wide variety of products available. Not everything we carry is listed in our on-line catalog or our printed catalogs. In addition, most items listed in our catalogs (both on-line and print) are available for other makes and models. If you need something we do not show in our catalogs, we will get it for you, just call us at 800-820-6032
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Shipping
We will ship items via UPS Ground to you upon receipt of your order.  We will notify you when your order ships via email with tracking numbers for your shipment.  We will wait until all pieces are available for shipment to minimize the number of packages sent.  Most orders ship within 48 hours.  Orders containing pieces from Panelite can take up to 2 weeks to ship.  Orders over $500 include FREE SHIPPING.
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Payment
Payment for merchandise can be made via Visa, Mastercard, American Express, and Discover, .  After you checkout of your shopping cart you will be transferred to page where you enter your payment method. 
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Typographical Errors
All prices are subject to change without prior notice. However, we will notify you of a price change before shipping. Please note that  VolvoTruckChrome.com / Wheeling Truck Center, Inc. cannot be responsible for typographical or other errors, and reserves the right to cancel any orders resulting from such errors.
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Returns and Exchanges
We will refund any item not installed, damaged, in resaleable condition, and purchased within 30 days (No Return on Electrical items) of the return request if it meets the following conditions:
  • A return goods authorization (RGA) must be issued by us.  To request a RGA please email us at admin@volvochrome.com or phone 800-820-6032 with the reason you are requesting a refund.
  • A copy of the original invoice must accompany the items.
  • The original packaging must be returned and reusable.
  • Freight must be prepaid back to the original shipping point. Shipping charges are non-refundable unless we made the mistake.
  • Used or incomplete merchandise cannot be accepted, since we only sell new merchandise.
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Sales Tax
We collect 6.0% sales tax for all orders with a billing address in West Virginia.
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Official Volvo Truck Parts Compatibility
Volvo Chrome carries Volvo compatible chrome and truck accessories from the following Volvo certified manufacurers:

All products are either Volvo-made or Volvo truck-compatible as certified by Volvo Trucks North America, of which we, as a division of Wheeling Truck Center, are an officially licensed dealer.

If you are unsure whether this accessory will fit your vehicle, please email us at admin@volvochrome.com with the last 8 digits of your serial number and we can check if your accessory will work. You can also use our Product Search to find model specific accessories for your truck.

We accept all major credit cards and orders will be completed via a Secure Transaction.  Most orders ship via UPS and leave our warehouse within 48 hours.  Orders with Panelite accessories can take up to 10 business days of placing the order.  Orders over $500 include FREE SHIPPING.

We appreciate your business and hope you find everything you need for your truck.

VolvoChrome.com
Web site owned and operated by Wheeling Truck Center
Powering the Trucking Industry with Quality Trucks since 1933.